Flying economy to Honolulu from Brisbane, Hawaiian Airlines had potential to deliver a much better experience than it did.
I flew on an A330, departing at 20:00, with the journey lasting 9hours, arriving into Honolulu technically before we had even left! On the return, we departed Honolulu at 13:40, with a flying time of 10hours 15 minutes, arriving into Brisbane at 20:00 one day later. The seats were comfy, blankets and eye masks provided. Crew were professional, however could have been more attentive. The layout 2 – 4 – 2 worked well. I was surprised as to how much turbulence we experienced on the flight, however maybe this was just our bad luck.
I’m not one for meals on an aircraft, as usually they are quite bland, and Hawaiian airlines definitely lived up to airline food expectations….
BNE – HNL: We received a pre-packed sandwich after takeoff and a small pack of chips. The sandwich featured an incredibly dry beef, and lettuce, which I ended up dismantling into a lettuce sandwich in order to make it edible. For breakfast, we received a small scrambled eggs and bread roll. Nothing overly exciting, and perhaps a little too lean on portion size (I don’t eat a lot normally, but even I was still hungry afterwards).
HNL – BNE: For a day flight and longer in length, I had higher hopes. Yet again, this was not met. A good 2 hours after takeoff, we were served a small lunch, a chicken dish with small sides. For the middle section of the flight, a good 7 hours, absolutely nothing was served. We were unbelievably hungry, and having spent the remainder of our USD in Hawaii, had no money left to pay for inflight snacks. I can understand this on shorthaul flights, however on longhaul flights of 10 hours, and supposed ‘full service’, this baffles me. I would seriously like to meet a person who can go 7 hours without eating anything, and then be given the same dry sandwich as the last flight to satisfy your hunger. My stomach had turned into an opera, and was left severly unsatisfied.
A decent variety of movies and TV shows were available to watch on your own screen seatback. The premium content (movies etc) are included in the routes to and from Australia, however not on domestic flights in the USA. A small TV screen, but On Demand TV is always a plus.